Jim is a marketing professional who has spent 20 years working with multiple consumer brands, including AAA, Capital One, Vonage, and AOL. He has helped companies transform their brands, customer experience, and marketing strategy to drive growth, loyalty and profitability. He brings deep expertise in cutting edge customer and data analytics to engagements. Through his leadership, companies have achieved world class customer loyalty and profitability standards and introduced successful new product lines. Jim holds a BA from the University of Virginia and an MBA from the Haas School at UC Berkeley.